Frequently Asked Questions
If you don’t see your question, feel free to contact us
Where are you located?
We are located in Rocklin, California, about 20 miles east of Sacramento.
Do you have a store we can visit to pick out our animal?
Sorry, we are not open to the public. However, we do allow for local pick-up in the Rocklin, California area. Contact us for more details.
Do you offer reptile payment plans?
Definitely! We offer payment plans that split your total payment into 2 or 3 installments. All payments are due in full within 30 days. You can select your payment plan option in the cart during checkout. Please make sure to review the terms of the payment plan during checkout.
How much does it cost to ship a reptile?
Shipping is $45 within California, and $50 within the rest of the United States. International shipping ranges from $400-$850 depending on the country and airline used.
How to ship a live reptile and how long does it take for them to arrive?
For shipments within the United States, we use UPS Next Day Air. We drop the packages off around 5:00 PM Pacific Time, and they should arrive to you the next day, typically by 10:30 AM (unless you are in an extremely rural area far from a UPS hub). International shipments are sent via air cargo to your closest major airport.
Is it safe to ship live reptiles? What about during the winter or summer?
Definitely! We have a lot of experience shipping thousands of reptiles all over the world since 2002 in all kinds of weather. Don’t worry about this, and put your trust in us to make sure your reptile gets to you in good shape. Our reptiles are shipped in styrofoam insulated cardboard boxes with heat packs or cold packs if necessary. Prior to shipping, we will check the weather at your location and at the UPS hub and will make sure the reptiles are packed appropriately for the weather conditions they will encounter during the trip. When it is very cold (below 20F) or snowy/icy, we may delay shipping until the weather warms up a little. We do guarantee live arrival, and we have a 30 day health guarantee. If the animal arrives dead, we will send a replacement. However, please save the body and the box to send back to us.
Can I put an animal on hold without paying right away?
Yes, we can offer 7 day holds without a deposit. In order to hold for longer than 7 days, you need to use one of our payment plan options available in the checkout cart. Please contact us via email or call us for more information.
Will you contact me prior to shipping?
Yes, we will send an email confirmation (during business hours) once an order has been received to arrange shipping details. Orders placed at night, on weekends, or on holidays will be confirmed on our next business day.
My order is supposed to be shipped today, but I haven’t received a tracking number. Do you still plan on shipping my order today?
We are located in California, and typically do not start processing orders and packing shipments until 2:30-4:30 PM Pacific Time. This is 5:30-7:30 PM Eastern Time. Once we process your order UPS will automatically generate and email you a tracking number. For our customers on the east coast of the United States, your tracking number may not arrive to your inbox until 9:00 PM Eastern Time.
